U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

A medical billing coordinator will ensure the appropriate appointments are made for the specialty providers, verifying insurance and making sure the appropriate referrals are attached to the visits, handle pre-authorizations for physical therapy, prescriptions and radiology requests (MRI & CBCT), and ensure all pre-operative results are received prior to surgery dates. 

Medical billing will include  reviewing patient medical records to accurately assign standardized codes for diagnoses, procedures, and services, then submitting claims to insurance companies and patients to ensure healthcare providers receive proper payment. Key responsibilities include managing electronic records, verifying insurance, following up on denied claims, and maintaining patient data confidentiality while collaborating with both patients and insurance providers. 

Key Responsibilities:

• Medical Billing: 

Preparing and submitting medical claims, ensuring correct codes have been assigned for claims and preauthorizations to insurance companies and patients for services rendered. 

Verifying necessary referrals for prescriptions, PT, and radiology needs.

• Insurance & Payment Management: 

Verifying insurance coverage, processing payments, and tracking outstanding balances working long side the business manager.

• Claim/Preauthorization AR: 

Investigating and resolving denied or partially paid claims, correcting errors, and resubmitting for payment. 

• Patient Communication: 

Answering inquiries from patients regarding their bills and insurance.

Acts as a liaison and first contact between patients and their health providers as well as with other health providers and pharmacists.

• Record Keeping: 

Maintaining organized, accurate, and confidential electronic health records (EHR). 

 Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); two years’ related experience as a medical billing specialist.  Must be a Certified Medical Billing Professional

Required Knowledge / Skills / Abilities:

 Essential Skills:

• Knowledge of Coding Systems: Proficiency with ICD, CPT, and HCPCS codes. 
• Medical Terminology: Strong understanding of medical terms, anatomy, physiology, and treatments. 
• Computer & EHR Software Proficiency: Ability to navigate electronic health record systems and coding software. 
• Attention to Detail: Critical for spotting and correcting errors in patient records and claims. 
• Communication Skills: Effectively communicating with patients, providers, and insurance company representatives. 
• Organizational Skills: Managing and organizing patient data and documents efficiently. 
• Discretion: Upholding patient privacy and complying with HIPAA regulations.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to blood borne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A., and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public. 

Under general supervision, provides clinical support services involving distribution, collection, and storage of medical supplies and equipment.  Interacts with students, faculty and staff to ensure prompt and accurate order fulfillment.  Responsible for keeping needed supplies in stock and organized.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Receives instrument cassettes from Central Sterile Unit (CSU) and distributes to students and faculty.

2.      Logs instruments in and out using manual or bar code system.  Enters and retrieves data from computerized database.

3.      Receives, inspects, and verifies return of all contaminated instruments. Initiates procedures regarding missing or damaged instruments.

4.      Conducts physical inventory and orders supplies to maintain adequate inventory levels in dispensary and in laboratories.  Receives, unpacks, labels, and places supplies in proper order on shelves or cluster cabinets.  Rotates stock, monitors expiration dates.

5.      Maintains and updates logs and records of supply transactions.  Compiles and files documents such as packing slips, purchase requisitions, and vendor information.

6.      Maintains supplies kept in patient education rooms such as forms, pamphlets, and tools used in demonstrating proper dental hygiene.

7.      Distributes lab coats, patient charts, small equipment, and other supplies to chairside.

8.      Observes UMB/FDSP precautions regarding the handling of infectious waste.

9.      Performs a variety of routine clerical duties such as answering phones, taking and relaying information, and filing.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 years’ related experience. 

Required Knowledge / Skills / Abilities:

Ability to perform basic arithmetic calculations. Ability to follow oral and written instructions.  Ability to communicate effectively orally and writing.  Ability to perform extensive standing and walking. Ability to push and pull carts of supplies to make deliveries around the building.  Ability to lift, stock shelves, and load carts of supplies and equipment.  Ability to maintain accurate and up-to-date records and logs.  Ability to wear and work in personal protective equipment.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to bloodborne pathogens.

Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under direct supervision, provides clinical support services involving sterilization, preparation, distribution, collection, and storage of medical supplies and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Prepares instruments for sterilization and decontamination.

2. Operates washer / sterilizer, heat sealer, autoclave, and sonic washer to clean, decontaminate, and sterilize instruments and equipment. 

3. Adjusts and records pressure, temperature, and time in accordance with standard procedures.

4. Sorts and stores sterilized instruments and equipment in appropriate area.

5. Pre-packages cassettes wraps cassettes in sterile paper and attaches identification labels.

6. Loads instrument carts with cassettes, supplies, and equipment according to patient care requirements. 

7. Transports carts to appropriate clinic or service area.

8. Receives, inspects, and verifies return of all contaminated instruments from students and faculty. 

9. Transports these to Central Sterile Unit.  Initiates procedures regarding missing or damaged instruments.

10. Logs instruments in and out using manual or bar code system.  Enters and retrieves data from computerized database.

11. Completes requisitions to order supplies. 

12. Receives, unpacks, labels, and places supplies in proper order on shelves or cluster cabinets.

13. Maintains and updates logs and records of supply transactions. 

14. Compiles and files documents such as packing slips, purchase requisitions, and vendor information.

15. Observes universal precautions regarding the handling of infectious waste.

16. Performs a variety of routine clerical duties such as answering phone, taking and relaying information, and filing.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 year of related experience in materials management, central sterilization or similar healthcare setting. 

Required Knowledge / Skills / Abilities:

Ability to perform basic arithmetic calculations. Ability to follow oral and written instructions.  Ability to communicate effectively orally and writing.  Ability to perform extensive standing and walking. Ability to push and pull carts of supplies to make deliveries around the building.  Ability to lift, stock shelves, and load carts of supplies and equipment.  Ability to maintain accurate and up-to-date records and logs.  Ability to wear and work in personal protective equipment.  General knowledge of universal precautions regarding the handling of infectious waste.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization shots to prevent illness due to exposure to bloodborne pathogens.

Overtime, weekend, on-call and shift work may be required.

 This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates PA and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations.  The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

2.      Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

3.      Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. 

4.      Confirms appointments with patients for the next business day.

5.      Verifies contact information and that insurance or medical assistance are still in force. 

6.      Gets insurance pre-authorization of coverage. 

7.      Informs patient of today's charges and any previous balance due before any service is rendered. 

8.      Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   

9.      Responds to inquiries about patient's accounts.

10.  Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

11.  Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

12.  Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

We offer paid vacation, sick leave, personal days, and 12 Federal paid holidays. Additionally, we offer medical, dental, vision, short term disability, long term disability, and life insurance benefits.  We also offer 401K with an employer match up to six percent. Hours of operation are Monday through Friday with no weekends.

This position is funded by a patient service agreement between Baltimore City Department of Social Services (BCDSS) and University of Maryland School of Dentistry (UMSOD) to support access to dental care services for the children and youth committed to BCDSS care and custody (foster care). Under limited supervision, will act as a patient advocate, provide patient support for clinical dental treatment, assist with documentation, reporting requirements, medical record release request, and financial administrative assistance. 

Will act as a liaison between patients, BCDSS staff, UMSOD staff, and UMSOD students, residents, and faculty.  Conducts a variety of administrative tasks related to the efficient operation of the Pediatric Dentistry program and is an adjunct to the patients, insurance, and business team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1.      Acts as a patient advocate, acquainting BCDSS staff and patients with policies and procedures relevant to their care while providing excellent customer service to them internally and externally regarding information, treatment, and financial matters

2.      Meets with faculty, staff, dental students, and residents on a regular basis to assist with patient management to enhance the UMSOD and BCDSS experience.

3.      Reports to the Faculty Site Director, Pediatric Dentistry Clinical Director, and the department chair with regular updates, program documentation metrics, matters of concerns.

4.      Communicates regularly with Office Manager regarding patient matters, issues and concerns

5.      Schedule and coordinate dental care services for BCDSS referred youth through the Making All the Children Healthy (MATCH) program. 

a.       Services in the Pediatric Dental Clinic are typically provided by third- and fourth-year dental students (pre-doctoral students) under the close supervision of experienced faculty dentists.

b.      For patients with more complex dental needs, services are provided by post-doctoral residents (dentists completing an additional two years of specialty training in pediatric dentistry).

6.           Ensure that children referred to by MATCH are scheduled as promptly as possible, subject to normative School of Dentistry scheduling practices and policies, for access to routine dental care services.

7.      Ensure that children referred by MATCH who need more urgent dental care services (not emergency cases from a healthcare standard) are scheduled for the earliest available time within a 60-day timeframe.   

8.      Assist patients referred by BCDSS for emergency dental care services. Ensure that these patients are accommodated in Pediatric Clinics on a walk-in basis during working hours.

9.      Referrals for routine or specialized dental care services based on age of youth, diagnosis, or required treatment, etc. 

10.  Provides individualized coordination of care and quarterly reviews of patient charts to ensure proper procedure and protocol are being followed by providers. Audit patient records to ensure balances are accurate and up to date. Manage all in-process treatment to ensure timeliness of treatment progression.

11.  Consent Requirement: Verify that for the referred patients, BCDSS has the appropriate legal authority to consent to dental care via a Court Order. Consent is required from the Healthcare Decision Maker and could be completed in advance of the appointment.

12.  Ensure submission of dental care services documentation to the MATCH program within three days of the appointment. This documentation pertains to the completion of the health assessment form that BCDSS staff will bring with them at the time of the visit.

13.  Ensure that the Record Release Form is completed for all release of medical records request and is submitted to the Office of Clinical Affairs at UM SOD. Follow-up with Clinical Affairs to ensure these requests are processed within 21 days of submission. All documentation may be sent to MATCH by FAX to 443-692-  6437.

14.  Assist MATCH Program and BCDSS with all requests for pertinent documentation and reports, subject to applicable laws and regulations.              

15.   Responsible for data tracking and production of reports that include but are not limited to: Appointments: completed/missed/rescheduled, Description of care performed, Follow-up instructions, Referral for additional care, Date and time of next appt, Documents received, and Documents provided to MATCH for youth’s official healthcare record.

16.  Participate in contract performance monitoring meetings date to be determined monthly after contract execution.  

17.  Assist as needed with the process of invoicing BCDSS on a quarterly basis for agreed upon costs and furnishing required back-up documentation.  The invoices’ submission will be October, January, April, and July.

EDUCATION:

Minimum associate degree and two years’ experience in a health care field, preferably in clinical dentistry.  Excellent oral and written communication skills as well as a professional demeanor. Knowledge of enterprise-wide computer applications. Registered Dental Hygienist preferred. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

·         Ability to work independently under minimal supervision

·         Ability to problem solve

·         Strong organizational skills and able to execute multiple assignments under specific time constraints

·         Ability to prioritize daily tasks as well as manage new projects

·         Effective oral and written communication skills

·         Ability to establish and maintain effective work relationships

·         Autonomous

·         Self-directed

·         Strong work ethic

·         Excellent management of patient’s treatment plan

·         Articulate and empathetic presentation skills

ADDITIONAL CONDITIONS OF EMPLOYMENT:

All candidates must be available as dictated by the needs of the Pediatric Dentistry program.

This job description is designed to give an outline of what job duties are expected of the position of Treatment Coordinator but is not limited to the extent of the position’s duties.  UM FDSP and its supervisors may amend the job description as it deems necessary and without notice. The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations.  The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

2.      Review, log and track dental lab cases

3.      Manages schedules for faculty, students and residents

4.      Assist patients on grant and enroll in eligible grants

5.      Keep front desk clean and organized

6.      Manage hygiene recall system

7.      Keep schedule productive for all providers

8.      Transfers calls appropriately and use the electronic dental records to update patients’ arrival status throughout the visit.

9.      Performs Cashier responsibilities such as providing receipts of payments, reconcile all cash/checks/credit card receipts from the clinic at close of business day for deposit.

10.  Send new patient welcome emails

11.  Register and verify patient's insurance. Check if patient is eligible/active member of Maryland Healthy Smiles.

12.  Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

13.  Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments.  Confirms appointments with patients for the next business day.

14.  Verifies contact information and that insurance or medical assistance are still in force.  Gets insurance pre-authorization of coverage.  Informs patient of today's charges and any previous balance due before any service is rendered. 

15.  Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   Responds to inquiries about patient's accounts. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

16.  Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

17.  Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as faxes, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

 This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. INC, and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations.  The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

 1.      Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

2.      Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

3.      Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. 

4.      Confirms appointments with patients for the next business day.

5.      Verifies contact information and that insurance or medical assistance are still in force. 

6.      Gets insurance pre-authorization of coverage. 

7.      Informs patient of today's charges and any previous balance due before any service is rendered. 

8.      Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   

9.      Responds to inquiries about patient's accounts.

10.  Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

11.  Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

12.  Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates, and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision by a licensed dentist, perform general chairside and clinical functions related to patient dental care, as permitted by the Maryland COMAR regulation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs intra-oral rinsing and aspiration procedure.

2. Retracts oral tissues including lips, cheeks, tongue, and flaps.

3. Places and removes materials for isolation of the dentition, provided the material is not retained by the dentition.

4. Checks for loose bands.

5. Provides oral hygiene instructions to patients.

6. Performs intra-oral photography. 

7. Exposes and process dental radiographs.

8. Taking impressions for mouth guards or diagnostic casts.

9. Orders, receives, and maintains inventory of clinical supplies and equipment. 

10. Cleans and maintains clinic equipment.  Cleans up disposable supplies after a procedure.

11. May enter data or schedule follow-ups as needed.

12. Performs infection control procedures.  Set-up disposable barriers; uses proper handling techniques for sharps.

13. Applying topical anesthesia.

14. Curing using a halogen light.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); one years’ related experience.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State requirements for dental radiography.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to blood borne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Business Manager reports to the Senior Business Manager.  The Business Manager will lead the clinical operations by overseeing core business functions related to accounts receivable, payable, and purchases. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Manages central administrative functions in compliance with organization policy and principles of practice management. 

2.      Oversees accounts receivable, collections and related business functions.    May audit patient charts to ensure balances are accurate and charged correctly

3.      May serve as liaison to internal departments such as information technology, facilities management or environmental health and safety.

4.      Assigned to special projects such as IT project implementations, writing new procedures.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field and two years of experience in a fee for service operation.  At least one year experience supervising and training employees.  Additional experience may be substituted for some or all the education requirements. Excellent oral and written communications skills.  A working knowledge of Excel and Word software.  Knowledge of enterprise-wide computer applications.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks following stated procedures.  Skill in applying basic analytical skills to problems where clear precedent may not exist.  Thorough knowledge of and skill in applying office practices and procedures, principles of office management and supervision.  Skill in planning and coordinating clerical work; in motivating and providing guidance and instruction to clerical personnel.  Ability to interpret and apply departmental policies and procedures to everyday situations.  Ability

to establish and evaluate clerical methods and procedures; to negotiate resolutions to scheduling and procedural problems; to communicate effectively both orally and in writing; to establish and maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Incumbents must be available as dictated by the business needs of the programs.

 This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.