This position's hours are from 6:30 AM until 3:30 PM

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations.  The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

2.      Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

3.      Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. 

4.      Confirms appointments with patients for the next business day.

5.      Verifies contact information and that insurance or medical assistance are still in force. 

6.      Gets insurance pre-authorization of coverage. 

7.      Informs patient of today's charges and any previous balance due before any service is rendered. 

8.      Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   

9.      Responds to inquiries about patient's accounts.

10.  Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

11.  Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

12.  Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates, and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Position Summary

The Clinical Operations Nurse contributes to safe, evidence-based, patient-centered care throughout the School of Dentistry (SOD). Working as part of a unified, interdisciplinary nursing team, the nurse supports infection prevention, medical consultation coordination, emergency preparedness and response, oral surgery and sedation operations, clinical education, occupational health and safety, quality assurance, and daily clinical readiness. Individual primary assignments do not eliminate shared responsibility for team coverage. Assignments are based on patient needs, operational priorities, licensure, documented competencies, and supervisory direction.

Teamwork, Shared Accountability, and Governance

Nursing personnel maintain open communication, coordinate workload and leave coverage, cross-train in appropriate functions, and promptly communicate unresolved clinical risks. Team members share responsibility for equipment readiness, accurate documentation, timely follow-up, and reliable escalation while retaining individual accountability for tasks they perform. Nurses participate in shared governance through team meetings, improvement initiatives, research studies, committee activities, and recommendations to clinical leadership. Shared governance supports staff input and does not replace institutional decision-making or supervisory authority.

1. Infection Prevention, Occupational Safety, and Exposure Management

Provide and reinforce infection prevention education for students, residents, faculty, and staff; maintain educational materials, assessment questions, and compliance checklists.

Conduct or support infection control rounds and compliance reviews; document findings, coach individuals, track recurring issues, and escalate patterns through established supervisory processes.

Maintain and analyze infection control, exposure, and adverse incident data; prepare reports and recommendations for relevant committees and leadership.

Assist with bloodborne pathogen exposure response, confidential testing and counseling, incident documentation, and coordination with Student/Employee Health and appropriate external agencies under current protocols.

Coordinate or support respirator fit testing for medically cleared personnel, supply management, results documentation, and required reporting.

Assist with Annual Flu shot initiatives and other occupational health coordination as assigned

2. Medical Consultations and Clinical Care Coordination

Upload and accurately index consultation responses, records, laboratory results, and related materials in the electronic patient record while maintaining confidentiality.

Support indicated patient assessments and point-of-care testing, including blood pressure, glucose, and HbA1c, consistent with authorization, training, and applicable policies.

3. Emergency Preparedness, Training and Response

Serve as a member of the SOD emergency response team and respond to clinical medical emergencies according to assigned role, training, and emergency response protocols.

Inspect, document, restock, and coordinate maintenance of emergency carts, medications, go-bags, AEDs, oxygen, and other response equipment at required frequencies and designated sites.

Coordinate AED inventory, supply replacement, recall response, security/monitoring coordination, and incident reporting when indicated.

Assist in leading emergency procedures/ training simulations; coordinate or support BLS/CPR scheduling, rosters, training spaces, and staff/student readiness.

4. Oral Surgery, Sedation, and Perioperative Support

Assist with sedation documentation, patient preparation, and postoperative recovery/discharge workflows.

For appropriately credentialed and competent staff, provide sedation coverage, IV access, monitoring, medication support under authorized orders, and recovery documentation consistent with applicable policy and scope of practice.

Prepare and disinfect sedation spaces and monitoring equipment; maintain supply inventory, equipment readiness, and sedation cart organization.

Maintain required controlled-substance counts, medication sign-out, administration/waste records, and secure handling in accordance with institutional procedures and applicable law.

5. Clinical Operations, Education and Student Support

Coordinate clinical medical supplies, inventory, replenishment, and documentation in assigned areas.

Provide students and provider education and practical support for blood pressure assessment, point-of-care testing, infection prevention, and emergency procedures.

Assist with phlebotomy, research-related nursing procedures, and clinical documentation when trained and assigned. Support student orientation and learning initiatives.

6. Satellite and Cross-Clinic Coverage

Provide scheduled, rotating, or temporary nursing coverage at SOD satellite, externship, affiliated, or community-based clinical locations, including sites such as Shady Grove, Perryville, Access Carroll Westminster, and Mondawmin when designated by the institution.

Support remote-site exposure and injury management, clinical consultation, emergency readiness, infection prevention education, and incident reporting as assigned.

Travel and reassignment are subject to institutional requirements, appropriate orientation, available resources, licensure, scope of practice, and documented competency.

Practice Qualifications

Current unencumbered Maryland RN or LPN license appropriate to the position

Current BLS & ACLS certification; PALS, IV/phlebotomy, and sedation-related credentials or training is helpful Knowledge of infection prevention, confidentiality, clinical documentation, medical emergency protocols, and collaborative dental healthcare operations. Ability to prioritize rapidly changing clinical needs, communicate respectfully, participate in shared governance, and provide flexible team-based coverage.

This does not represent an all-inclusive list of individual duties; other duties may be assigned based on clinic, research, and student needs.

 This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  The Corporation and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under direct supervision, provides clinical support services involving sterilization, preparation, distribution, collection, and storage of medical supplies and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Prepares instruments for sterilization and decontamination.

2. Operates washer / sterilizer, heat sealer, autoclave, and sonic washer to clean, decontaminate, and sterilize instruments and equipment. 

3. Adjusts and records pressure, temperature, and time in accordance with standard procedures.

4. Sorts and stores sterilized instruments and equipment in appropriate area.

5. Pre-packages cassettes wraps cassettes in sterile paper and attaches identification labels.

6. Loads instrument carts with cassettes, supplies, and equipment according to patient care requirements. 

7. Transports carts to appropriate clinic or service area.

8. Receives, inspects, and verifies return of all contaminated instruments from students and faculty. 

9. Transports these to Central Sterile Unit.  Initiates procedures regarding missing or damaged instruments.

10. Logs instruments in and out using manual or bar code system.  Enters and retrieves data from computerized database.

11. Completes requisitions to order supplies. 

12. Receives, unpacks, labels, and places supplies in proper order on shelves or cluster cabinets.

13. Maintains and updates logs and records of supply transactions. 

14. Compiles and files documents such as packing slips, purchase requisitions, and vendor information.

15. Observes universal precautions regarding the handling of infectious waste.

16. Performs a variety of routine clerical duties such as answering phone, taking and relaying information, and filing.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 year of related experience in materials management, central sterilization or similar healthcare setting. 

Required Knowledge / Skills / Abilities:

Ability to perform basic arithmetic calculations. Ability to follow oral and written instructions.  Ability to communicate effectively orally and writing.  Ability to perform extensive standing and walking. Ability to push and pull carts of supplies to make deliveries around the building.  Ability to lift, stock shelves, and load carts of supplies and equipment.  Ability to maintain accurate and up-to-date records and logs.  Ability to wear and work in personal protective equipment.  General knowledge of universal precautions regarding the handling of infectious waste.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization shots to prevent illness due to exposure to bloodborne pathogens.

Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates PA and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under direction from the Business or Office Manager monitors the quality of service in relation to the professionalism, customer focused service and proper registration of patients by the Program Assistants. Works collaboratively with management, students and staff to ensure the efficient and effective daily operation of front desk.  Is responsible for handling concerns that are more complex and acts as a resource for other Program Assistants.

 May be required to support insurance, billing and collections efforts under direction of Office Administrator.  Works collaboratively with management and other positions to ensure efficient and effective service.    Creates an environment of teamwork and cooperation in which members gain a sense of pride and accomplishment.  Coordinates the work of the unit and represents the unit to managers and directors.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Proficient at Program Assistant I and II duties and responsibilities.
• Provides training to Program Assistant on existing or new processes or procedures.  Including collecting money before and after visits.
• Ensure Program Assistants (front desk) utilize excellent customer service skills when greeting patients.
• Run reports for front desk to make courtesy telephone calls for collecting outstanding balances from the GP. Run weekly reports on insurance confirmations.
• Ensure front desk receives list of appointments to follow up with confirmation calls. 
• Assist the front desk with entering insurance correctly and timely.  Make sure rebilling is completed at the time of insurance entry.
• Assist the front desk with the registration process including checking patients in and out.
• Monitor that front desk is answering phones and keeping within the 95% rating expected of each Program Assistant. 
• Verify cashier closures for Front Desk Agents and help with payment reversals.
• Ensure patients are offered surveys and front desk is asking for email addresses.
• Distribute reports as necessary for front desk and collect the distributed reports once completed.
• Schedule weekly/monthly meetings with Front desk & supervisor.

KNOWLEDGE & COMPETENCIES:

The ideal candidate will be customer and results driven, extremely proactive, possess an outgoing personality, charismatic and approachable character. They will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies:

Effective Communication

Interpersonal and Supervisory Skills

Ability to promote Teamwork

Adaptability

Customer Focus

Results Driven

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related front desk experience.  Related education maybe substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard dental office procedures; must be able to operate computer and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships and motivate others.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline, it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates PA and its supervisors may amend the job description, as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision, performs accounting clerical or bookkeeping tasks to support accounts payable/receivable, and/or other accounting related functions.  Posts journal entries, processes payments or deposits, and verifies accuracy of data.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Places and removes rubber dams, matrix bands, and/or retraction cords.

2. Applies topical anesthesia, fluoride, and desensitizing agents as instructed by a dentist.

3. Removes excess cement.

4. Maintenance of Implant kits

5. Prepares impressions for study models.

6. Prepares, places, and removes temporary crowns.

7. Constructs athletic mouth guards and customized trays.

8. Performs vitality tests.

9. Prepares and fits stainless steel crowns.

10. Removes sutures.

11. Removes and places subsequent periodontal dressing.

12. Dries root canals.

13. Etches teeth.

14. Performs all the duties of a Dental Assistant, Radiology-Certified.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); two years’ prior experience as a Dental Assistant.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State Radiology License, National Certification, and Maryland State requirements for dental assisting and dental radiography. Dental Assistant will also be required to be medically fit tested to wear N9 mask.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

 ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization shots to prevent illness due to exposure to bloodborne pathogens.

Overtime may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A., and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Clinic Coordinator is responsible for the day-to-day operations of the assigned clinic area that includes coordination of resident/student operational needs, coordinate clinical activities and needs with clinical and administrative staff, ordering clinical and laboratory supplies, and participation in instructional presentations to staff and residents. Works collaboratively with management and dental assistant teams within the division and within the department to coordinate the efficient and effective daily operations of the assigned clinical and laboratory areas with consideration of the overall clinical operational needs among departmental components.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Contributes to the clinical and administrative coordination of patient, staff, faculty, and resident schedules.

2. Supports the implementation of policies for patient services, inventory control, and equipment maintenance.

3. Identifies issues and problems regarding clinic policies and procedures. Develops and implements solutions.

4. Gathers data for use in the design of the clinic operating budget.

5. Develops and implements training programs for dental assisting students that support the functions of the division and the department including the recruitment of potential future dental assistants.

6. Assists in the orientation of students, residents, or faculty of clinical policies including the use of aseptic technique and the proper use and care of operatories, instruments, and clinical equipment.

7. Ensures the timely ordering of clinical supplies, laboratory supplies, materials, implants and implant components and equipment.

8. Monitors inventory levels, accounts and assigned budgets. Interacts with manufacturing, supply, equipment and sales representatives for pricing information for the purchase of equipment, instruments, and supplies required by clinic operations.

9. Verifies procedure/treatment codes as to the accuracy as they pertain to patient treatment per ADA coding and compares that to laboratory orders submitted or implant and component orders requested.

10. Interacts with manufacturing, supply, equipment and sales representatives for pricing information for the purchase of equipment, instruments, and supplies required by prosthodontic clinic operations.

11.  Ensures compliance with Federal, State, and University rules and regulations including disease prevention and infection control. Orient and train Post Graduate Residents, Pre-doctoral students and dental assistants to comply and meet standards established with CDC requirements in regard Infection Control in a clinical setting.

12.  Serves as Scheduling Coordinator in regard to Undergraduate Students Prosthodontic Surgical and Prosthetic Restorative Assist. Assigning D3 and D4 students to prosthetic procedures according to required points needed for grades.

13. May supervise clinical and administrative staff members in the performance of duties related to general operations of the prosthodontic clinic.

14. May conduct annual performance reviews, educational plans, and corrective action/disciplinary action as needed.

15. May participate in didactic presentations related to clinical assisting techniques.

16. Perform dental assistant duties as assigned.

17. Perform other related duties as assigned. Specific duties and responsibilities may vary based upon individual clinic needs.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in related field. Specialization in dentistry preferred. Five (5) years as a clinical technician. For a specialty clinic, two (2) years must have been in the area of specialty. Prefer at least one (1) year in coordination work or clerical support services. Applicable certifications/licensure in the specialty area by the Maryland State/national regulatory agency/organization. May substitute years of experience for the education requirement

Required Knowledge / Skills / Abilities:

Comprehensive knowledge of the theories, principles, techniques, and practices for the specialty area.     Skill in procedures (related to specialty) and in the use of instruments and equipment. Ability to wear and work in personal protective equipment. Ability to communicate effectively orally and in writing and present ideas clearly and concisely.

Ability to train, supervise and evaluate clinic personnel. Must be able to establish and maintain effective working relationships and handle sensitive material with discretion.

Ability to follow written and oral instructions and possess strong organizational skills.

Well-developed interpersonal skills and the ability to effectively relate to peers, faculty and staff, is a necessity. Work collaboratively and possess ability to motivate and encourage staff.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization shots to prevent illness due to exposure to bloodborne pathogens.

Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision by a licensed dentist, perform general chairside and clinical functions related to patient dental care, as permitted by the Maryland COMAR regulation. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs intra-oral rinsing and aspiration procedure.

2. Retracts oral tissues including lips, cheeks, tongue, and flaps.

3. Places and removes materials for isolation of the dentition, provided the material is not retained by the dentition.

4. Checks for loose bands.

5. Provides oral hygiene instructions to patients.

6. Performs intra-oral photography. 

7. Exposes and process dental radiographs.

8. Taking impressions for mouth guards or diagnostic casts.

9. Orders, receives, and maintains inventory of clinical supplies and equipment. 

10. Cleans and maintains clinic equipment.  Cleans up disposable supplies after a procedure.

11. May enter data or schedule follow-ups as needed.

12. Performs infection control procedures.  Set-up disposable barriers; uses proper handling techniques for sharps.

13. Applying topical anesthesia.

14. Curing using a halogen light.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); one years’ related experience.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State requirements for dental radiography.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to bloodborne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision by a licensed dentist, perform general chairside and clinical functions related to patient dental care, as permitted by the Maryland COMAR regulation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs intra-oral rinsing and aspiration procedure.

2. Retracts oral tissues including lips, cheeks, tongue, and flaps.

3. Places and removes materials for isolation of the dentition, provided the material is not retained by the dentition.

4. Checks for loose bands.

5. Provides oral hygiene instructions to patients.

6. Performs intra-oral photography. 

7. Exposes and process dental radiographs.

8. Taking impressions for mouth guards or diagnostic casts.

9. Orders, receives, and maintains inventory of clinical supplies and equipment. 

10. Cleans and maintains clinic equipment.  Cleans up disposable supplies after a procedure.

11. May enter data or schedule follow-ups as needed.

12. Performs infection control procedures.  Set-up disposable barriers; uses proper handling techniques for sharps.

13. Applying topical anesthesia.

14. Curing using a halogen light.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); one years’ related experience.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State requirements for dental radiography.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to bloodborne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under direct and indirect supervision, assists in providing administrative, program assistant support when needed,  data management, and reporting support for clinic operations. The position ensures compliance with UMB and HRSA requirements and supports grant-related activities for the Ryan White Programs. The conditions of the grants is that clinical and administrative processes and decisions to be data driven The individual will assume responsibility for managing and supervising Program Assistant and will assure adherence to Ryan White  eligibility criteria. Individual will serve as part of the CQI/ CQM committee.    Individual will assist with clinic operations when the Director is absent, ensuring continuity of services, oversight of staff, and adherence to clinic policies and procedures.

Job summary

The Data Manager is responsible for overseeing the collection, storage, organization, quality, security, and analysis of organizational data. This role ensures data accuracy, integrity, accessibility, and compliance with company policies and regulatory requirements. The Data Manager works closely with stakeholders to develop data management processes, maintain databases, and support data-driven decision-making for Quality Improvement and Patient Satisfaction,

Key Duties and Responsibilities

• Develop and implement data management policies, procedures, and best practices.
• Maintain and oversee databases, data warehouses, and data systems.
• Ensure data accuracy, consistency, completeness, and integrity.
• Monitor data quality and perform regular audits and validation checks.
• Establish data governance standards and ensure compliance with applicable regulations.
• Manage data collection, migration, integration, and transformation projects.
• Collaborate with business units to identify data requirements and reporting needs.
• Develop and maintain data dictionaries, metadata, and documentation.
• Generate reports, dashboards, and analytics to support business decisions.
• Ensure data security, privacy, and confidentiality.
• Troubleshoot data-related issues and implement corrective actions.
• Train staff on data management procedures and best practices.
• Evaluate and recommend new data management tools and technologies.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Data Science, Statistics, Business Administration, or a related field.
• 3–5+ years of experience in data management, database administration, data analytics, or related roles.
• Proficiency with database management systems (SQL Server, Oracle, MySQL, PostgreSQL, etc.).
• Strong knowledge of data governance, data quality, and data security principles.
• Experience with data visualization and reporting tools (Power BI, Tableau, Excel).
• Advanced SQL and data analysis skills.
• Strong problem-solving and analytical abilities.
• Excellent organizational, communication, and project management skills.

Preferred Qualifications

• Master's degree in a related field.
• Certifications such as Certified Data Management Professional (CDMP), Microsoft Certified: Data Analyst, or similar credentials.
• Experience with cloud platforms such as Azure, AWS, or Google Cloud.
• Knowledge of ETL processes, data warehousing, and business intelligence tools.

Key Skills

• Data Governance
• Database Management
• Data Quality Assurance
• SQL and Reporting
• Data Analytics
• Data Security & Compliance
• Business Intelligence
• Project Management
• Documentation and Record Keeping
• Communication and Collaboration
•  Ensure compliance with UMB and HRSA policies and procedures
• Create data collection reports for clinic operations in UMB, School of Dentistry software program- CAREWARE- HRSA A and EHE reports
• Assess and approve necessary client data to determine eligibility for grant services and update annually
• Ensure all required data elements are accurately documented
• Submitting various grant required reports into Baltimore City’s HRSA CAREWare system effectively for data management and reporting for the Ryan White Program

Maintain and update statistical data such as grant required performance measures, HRSA Work Plan oral health care services provided, and outcome of interventions. Report at monthly Clinic meetings the results from previous month.

• Meet grant deadlines for monthly, quarterly and yearly deliverables
• Develop strategies for Clinic Quality Management/Continuous Clinical Improvement projects and attend committee meetings
• Assist in problem-solving and continuous clinic effectiveness.
• Assist with communications to patients
• Collect and present grant required data for fiscal annual audits
• Creates professional letter templates for communicating changes in the PLUS CLINIC using patient -friendly language aligned with healthcare communication best practices that can be customized.
• Assists with review of EHR documentation to ensure compliance with regulatory requirements, internal policies, and documentation standards, identifying discrepancies and recommending corrections as needed.
• The individual will be responsible for tracking the use of funds and managing referral records.

This includes documentation of expenditures, logging referrals into chart and be able retrieve for data, monitoring referral status, following up as needed and ensuring all information is recorded accurately and on time. This includes documenting all expenditures, reconciling balances, logging referrals, monitoring referral status, following up as needed. Works with Office Manager.

Qualifications

• Education: Bachelor’s in computer science, or related field
• Experience: Experience in dental or healthcare, grant administration, data management or clinic operations preferred
• Skills:
• Strong attention to detail and data accuracy
• Knowledge of excel and data reporting software
• Organizational and time management skills
• Ability to work independently and collaboratively
• Demonstrated ability to manage multiple projects and consistently meet deadlines
• Demonstrated ability to create clear, well-structured documents for professional and healthcare audiences.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates, and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision accurately and professionally clarifies and supports the administrative requirements of the various commercial patient dental insurance plans. Additionally, is accountable for a range of operational and administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Investigate and research information to resolve dental insurance discrepancies.

2. Handle incoming calls including the processing of credit card payments over the phone.

3. Coordinate with Business Manager, Account Specialists, and Program Assistants the required dental insurance paperwork and dental x-ray documentation.

4. Contact the various dental insurance companies by phone to obtain missing or incomplete information so that accounts will be billed correctly.

5. Update Axium with new dental insurance plans as needed.

6. Verify patient dental insurance eligibility with numerous insurance companies including Medicaid.

7. Update patient dental insurance and personal information as needed.

8. Update third party liability through Medicaid to ensure the latest dental insurance revisions.

9. Obtain pre-authorizations from insurance companies to ensure patient is eligible for treatment prescribed by doctor.

10. Manage patient dental insurance plans and contracts including patient records, insurance templates, and master files.

11.  Rebill treatment and planned treatment to current insurance. 

12. Run insurance A/R report monthly.

13. Coordinate with dental providers to obtain necessary information (i.e. narratives, treatment notes) in order to submit accurate claims and to resolve disputes/appeals.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of commercial dental insurance policies, services, guidelines, and procedures.

Skilled in dental terminology.  Skilled in written disputes of non-payment for services due to processing errors. Skilled in communicating insurance policies and procedures to patients and services providers.

Ability to ensure commercial dental insurance compliance and payment of services. Ability to analyze insurance notification of changes in order to present plan participation recommendations to clinical financial administrator. Ability to address complaints, grievances and appeals.

pERFERRED Knowledge / Skills / Abilities:

Knowledge commercial dental insurance policies, services, guidelines, and procedures.

Skilled in dental terminology.  Skilled in written disputes of non-payment for services due to DentaQuest processing errors. Skilled in communicating dental insurance policies and procedures to patients and services providers.

 Ability to ensure compliance with the various dental insurance providers and payment of services. Ability to analyze dental insurance notification of changes in order to present plan participation recommendations to clinical financial administrator. Ability to annotate the oral dentition.

 ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  The Corporation and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision, performs accounting clerical or bookkeeping tasks to support accounts payable/receivable, and/or other accounting related functions.  Posts journal entries, processes payments or deposits, and verifies accuracy of data.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Places and removes rubber dams, matrix bands, and/or retraction cords.

2. Applies topical anesthesia, fluoride, and desensitizing agents as instructed by a dentist.

3. Removes excess cement.

4. Maintenance of Implant kits

5. Prepares impressions for study models.

6. Prepares, places, and removes temporary crowns.

7. Constructs athletic mouth guards and customized trays.

8. Performs vitality tests.

9. Prepares and fits stainless steel crowns.

10. Removes sutures.

11. Removes and places subsequent periodontal dressing.

12. Dries root canals.

13. Etches teeth.

14. Performs all the duties of a Dental Assistant, Radiology-Certified.   

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); two years’ prior experience as a Dental Assistant.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State Radiology License, National Certification, and Maryland State requirements for dental assisting and dental radiography. Dental Assistant will also be required to be medically fit tested to wear N9 mask.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization shots to prevent illness due to exposure to blood borne pathogens.

 Overtime may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A., and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations.  The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

2.      Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

3.      Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. 

4.      Confirms appointments with patients for the next business day.

5.      Verifies contact information and that insurance or medical assistance are still in force. 

6.      Gets insurance pre-authorization of coverage. 

7.      Informs patient of today's charges and any previous balance due before any service is rendered. 

8.      Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   

9.      Responds to inquiries about patient's accounts.

10.  Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

11.  Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

12.  Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Reporting directly to the Business Manager, the candidate will work with necessary members of the business team and clinic providers to reconcile and maintain all patient accounts receivables and monitor all collections of patient and dental insurance payments. The successful candidate will support the administrative needs of patient dental insurance plans by ensuring the coordination of dental benefits are accurate and considered as part of the financial planning.

Responsible for a variety of operational and administrative duties, such as serving as a liaison between dental insurance carriers, dental staff and faculty and dental patients to resolve any concerns and maintain a positive working relationship. The successful candidate will have a strong attention to detail while providing support to the dental patients, dental insurance and dental business team. You will always work under tight deadlines while ensuring confidentiality.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Monitor, review and reconcile patient accounts. Review patient statements, as necessary. Will be necessary to review outstanding balances on both patient side and insurance side.

2.      Handles all account correspondence for assigned clinic. May contact patient directly for past due balance, payment plans, or to collect coinsurance or private pay amounts.

3.      Set up and modify patient payment plans

4.      Address account adjustments.

5.      Audit patient records to ensure balances are accurate and charged correctly

6.      Meet with patients and/or providers to process forms, review accounts, establish payment plans, answer questions regarding balances (insurance and/or private pay)

7.      Communicate with Business Manager regarding patient issues and collections.

8.      Coordinate with Business Managers and front desk staff for insurance-required documentation and paperwork/x-rays

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3 years’ related billing experience, preferably in a dental office setting.  Related education may be substituted for experience on a year for year basis. 

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks.  Skill in applying basic analytical skills to problems where clear precedent may not exist.  Skill in organizing and executing multiple assignments under specific time constraints.  Ability to communicate effectively orally and in writing.  Ability to handle sensitive and confidential matters with discretion and tact.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A.  and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

SUMMARY:

Reports to the Faculty Practice Manager, is responsible for accounting, budget and business management functions.  Supports the clinical operation by overseeing core business functions related to accounts receivable, payable, purchases and the like. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

                 Front Desk Supervisor

Customer Service:

• Implements culture projecting an interest in serving others - friendly, courteous, helpful, and responsive front office staff
• Ensures professional attire worn by front office staff
• Ensure compliance with OSHA Guidelines including PPE

                 Monitors Performance Parameters of Practice and Staff:

• Ensure front office and reception space in clean, neat, and orderly condition
• Ensure front office and reception equipment and furniture maintained, clean, and up to date
• Ensures optimization of all patient schedules
• Make sure provider schedules are booked
• Maximize support for new patient onboarding for entire practice
• Simplify registration
• Complete accurate information
• Manage timely lab pick-up and delivery for entire practice
• Maximize insurance processing support for entire practice
• Ensures pre-authorizations submitted same day as treatment plan approved
• Ensures communications with patients upon receipt of pre-authorizations from insurance company
• Review payment options and establish payment plans
• Ensures procedures submitted to insurance on day of service
• Includes dental insurance processing
• Ensures optimal collections process for entire practice
• Ensures optimal insurance processing
• Ensures compliance of collection of patients portion on day of service
• Timely and appropriate adjustments

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field and two years of experience in a fee for service operation.  At least one year experience supervising and training employees.  Additional experience may be substituted for some or all of the education requirement. Excellent oral and written communications skills.  A working knowledge of Excel and Word software.  Knowledge of enterprise-wide computer applications.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks following stated procedures.  Skill in applying basic analytical skills to problems where clear precedent may not exist.  Thorough knowledge of and skill in applying office practices and procedures, principles of office management and supervision.  Skill in planning and coordinating clerical work; in motivating and providing guidance and instruction to clerical personnel.  Ability to interpret and apply departmental policies and procedures to everyday situations.  Ability

to establish and evaluate clerical methods and procedures; to negotiate resolution to scheduling and procedural problems; to communicate effectively both orally and in writing; to establish and maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Incumbents must be available as dictated by the business needs of the programs.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  The Corporation and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision, performs accounting clerical or bookkeeping tasks to support accounts payable/receivable, and/or other accounting related functions.  Posts journal entries, processes payments or deposits, and verifies accuracy of data.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Places and removes rubber dams, matrix bands, and/or retraction cords.

2. Applies topical anesthesia, fluoride, and desensitizing agents as instructed by a dentist.

3. Removes excess cement.

4. Maintenance of Implant kits

5. Prepares impressions for study models.

6. Prepares, places, and removes temporary crowns.

7. Constructs athletic mouth guards and customized trays.

8. Performs vitality tests.

9. Prepares and fits stainless steel crowns.

10. Removes sutures.

11. Removes and places subsequent periodontal dressing.

12. Dries root canals.

13. Etches teeth.

14. Performs all the duties of a Dental Assistant, Radiology-Certified.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); two years’ prior experience as a Dental Assistant.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State Radiology License, National Certification, and Maryland State requirements for dental assisting and dental radiography. Dental Assistant will also be required to be medically fit tested to wear N9 mask.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision by a licensed dentist, perform general chairside and clinical functions related to patient dental care, as permitted by the Maryland COMAR regulation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs intra-oral rinsing and aspiration procedure.

2. Retracts oral tissues including lips, cheeks, tongue, and flaps.

3. Places and removes materials for isolation of the dentition, provided the material is not retained by the dentition.

4. Checks for loose bands.

5. Provides oral hygiene instructions to patients.

6. Performs intra-oral photography. 

7. Exposes and process dental radiographs.

8. Taking impressions for mouth guards or diagnostic casts.

9. Orders, receives, and maintains inventory of clinical supplies and equipment. 

10. Cleans and maintains clinic equipment.  Cleans up disposable supplies after a procedure.

11. May enter data or schedule follow-ups as needed.

12. Performs infection control procedures.  Set-up disposable barriers; uses proper handling techniques for sharps.

13. Applying topical anesthesia.

14. Curing using a halogen light.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); one years’ related experience.  Related education may be substituted for experience on a year for year basis.

OTHER:

Employees in this job class must be CPR certified and are obligated to meet and maintain Maryland State requirements for dental radiography.

Required Knowledge / Skills / Abilities:

Thorough knowledge of the principles of dental assisting theory, technique, and practice. Skill in procedures using sit-down four-handed dentistry techniques. Skill in the use of dental instruments and equipment. Ability to wear and work in personal protective equipment. Ability to follow oral and written instructions.  Ability to communicate effectively orally and in writing.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Employees in this job class may be required to receive immunization to prevent illness due to exposure to blood borne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.